Hatchmark for HVAC · Same number, faster reply
Stop missing the calls that fund your shoulder season — text them back from your real number, in under 60 seconds.
Hatchmark builds and operates the missed-call text-back, after-hours SMS, scheduling, review-request flow, and seasonal reactivation for heating and cooling shops. Billed as a flat monthly retainer — your dispatcher only sees the homeowners who want to be seen, at the time they pick.
The math a small HVAC shop recognizes
Missed-call math is the line item you can’t see on the P&L.
A worked example a one-to-three-truck shop can map to its own dashboard — followed by the two things the operator does about it.
18 calls / day × 28% miss rate × $650 average ticket — the math a one-to-three-truck shop recognizes from its own voicemail.
When the call misses at 9:42 PM on a Saturday, a same-business-number SMS goes out in 60 seconds — not from a chatbot 800-line, not from a templated “we’ll get back next week.” From the same number that rings your shop.
Every SMS keeps an audit row: source, time-stamp, opt-in evidence. We don’t text “looked-like-a-lead” numbers, and we don’t need to. Built for HVAC and home services the way the FCC’s 2023 rule expects.
How it works
Three moves. Wired into the calendar and CRM you already pay for.
01
Missed-call + after-hours text-back in under 60 seconds
When a homeowner’s call hits voicemail, a same-number SMS goes out in 60 seconds — qualified by your rules and on-brand, from the same number that rings your shop. No chatbot, no blast.
02
Same-number two-way SMS — before they hit your dispatcher
Inquiries route through your real number with TCPA-aware opt-in on every message. Your dispatcher only sees qualified homeowners at the time of their choosing, not six cold leads at 7:42 AM.
03
Review-ask + seasonal booking flow on auto
Review asks fire 24–72 hours after a completed install, tuned to season. Seasonal booking flows (tune-ups, emergencies, off-peak prep) run on autopilot and re-engage cold lists on a slow Tuesday.
The seasonal booking flow
Four seasons. One number that replies. A schedule that never goes empty.
HVAC is a four-beat calendar — tune-up pre-season, emergency dispatch, heating-season launch, renewals + reviews. Hatchmark runs the SMS flow through each beat, so the shoulder season stops being a guessing game.
Tune-up pre-season
Re-engage last year’s tune-up list, book AC start-ups before June’s first heat wave.
Emergency dispatch
Same-number text-back captures the calls that miss the line — emergency revenue without the after-hours phone tag.
Heating-season launch
Furnace + heat-pump outreach to the same households, with consent rows carried through.
Service-plan renewals + reviews
Renewals go on auto; review asks fire 24–72 hours after a completed install — 4/5-star gated, off the unhappy path.
Book an HVAC call
30 minutes on a working session — your calls, your calendar.
Pick a slot in the calendar, or write to us directly. We reply within one business day and never run a “follow-up sequence.”
Book an HVAC call · 30 minutes, no deck
See what your shoulder season is actually missing.
We’ll spend 30 minutes on a working session — your calendar, your CRM, the calls and contacts you’re not catching — and come back with a one-page scope. No cold-call sequence, no “let’s circle back.”
We reply within one business day.